About VeloraPeace
Memorials Made With Care
VeloraPeace creates handcrafted and personalized memorial products for families who want a meaningful way to remember a beloved pet.
We understand that choosing a memorial can be deeply personal. Our goal is to make the process feel clear, thoughtful, and reassuring—from sharing your pet’s photos and personalization details to reviewing the design and receiving the finished piece at home.
What We Create
Our current collection includes:
- Handcrafted ceramic pet urns
- Personalized pet memorial displays
- Pet memorial shadow boxes
- Custom pet portrait memorials
- Personalized keepsake displays for photos, collars, paw prints, fur keepsakes, name tags, and other small remembrance items
Each product is designed to help pet parents create a quiet and personal place for the memories that still matter.
Our Handmade Process
Many VeloraPeace products are individually designed, personalized, or made by hand.
Depending on the product, the process may include:
- Reviewing the pet photos and personalization details submitted with the order
- Preparing a design preview
- Hand-shaping or crafting the memorial
- Painting or applying personalized details
- Sharing previews for customer review where applicable
- Inspecting and securely packing the completed product before shipment
Because handmade products are created individually, slight variations in color, texture, glaze, brushwork, grain, or handcrafted details may occur. These natural differences are part of the handmade process and help make each memorial unique.
Created With You, Not Just For You
For personalized products that include a preview stage, customers have an opportunity to review important details before production is finalized.
Depending on the product, this may include reviewing:
- Pet portrait details
- Name and dates
- Memorial phrase
- Photo placement
- Layout
- Color or finish
- Other personalization details
We believe this collaborative process helps create a memorial that feels more personal and familiar.
Our Product Standards
We focus on:
- Thoughtful personalization
- Clear product information
- Careful handmade production
- Secure protective packaging
- Responsive customer support
- Honest creation and shipping estimates
Our products are not mass-produced memorials. They are created individually based on the selected product and the details provided by each customer.
Creation and Shipping
Because our products are handmade or personalized, creation time varies by product type.
Ceramic Pet Urns
Creation time: 20–30 business days
Pet Memorial Displays
Creation time: 10–15 business days after design approval
Pet Memorial Shadow Boxes
Creation time: 10–15 business days after design approval
Shipping time: 10–12 business days
For full details about destinations, customs, tracking, and delivery, please review our Shipping Policy.
Shipping Coverage
VeloraPeace provides free shipping to the United States and selected international destinations available at checkout.
For orders shipped to the United States, shipping costs, import duties, and customs clearance fees are included.
For orders shipped outside the United States, shipping is included, but applicable import duties, taxes, VAT, customs clearance fees, brokerage fees, and other import-related charges are the responsibility of the recipient.
Customer Care
Customers may contact us with questions about:
- Product selection and sizing
- Personalization options
- Design previews
- Creation and shipping times
- Order status and tracking
- Damaged or defective products
- Returns, refunds, and exchanges
We aim to respond within 2 business days.
Business Information
VeloraPeace
Operated by HONG KONG MILESWAY LIMITED
Business Address:
Unit A56, 29/F, Legend Tower
7 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong SAR
Customer Support Email:
hello@velorapeace.com
Phone:
+86 136 1602 4203
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
Our Commitment
We know that these products often represent more than a purchase.
They may hold ashes, photographs, collars, paw prints, fur keepsakes, names, dates, and memories connected to a deeply loved companion.
That is why we approach every order with patience, care, and respect.