Choosing how to care for your beloved pet’s ashes is a deeply personal and emotional decision. After losing a cherished companion, many pet parents seek a meaningful way to honor their memory and keep them close.

At VeloraPeace, we offer carefully crafted options for preserving your pet’s ashes after cremation. Our collection of handmade pet urns is designed to celebrate your pet’s life with beauty, dignity, and lasting love.

Yes.

Each custom memorial is sculpted and painted by hand using your pet’s photos and unique features as reference.

Our artists carefully recreate details such as:

• Fur patterns
• Facial expressions
• Unique markings
• Sitting or resting posture

Every piece is individually handcrafted with the goal of creating a memorial that feels personal, meaningful, and true to your pet’s memory.

Preview images are also shared before shipping so you can review the likeness and important details before final completion.

Yes. Each urn is handcrafted and personalized using the name, dates, and photos you provide.

Our artists carefully capture your pet’s unique features to create a lifelike and heartfelt tribute.

Choosing the right urn size depends mainly on your pet’s weight before cremation.

Pet Weight Reference

• Cats & small dogs: up to 20 lbs
• Medium dogs: 20–50 lbs
• Large dogs: 50–90 lbs
• Extra large dogs: 90+ lbs
  

Our urns are designed with extra internal space to safely accommodate ashes.

💡 Helpful Tip:

If you are unsure, always choose the larger size. A slightly larger urn ensures a comfortable fit and peace of mind.

You can refer to the size guide on each product page, or contact us with your pet’s weight and we’ll be happy to assist you.

Yes. It is completely okay.

Many American families keep their pet’s ashes at home in a pet urn or memorial space.

There are no health risks when ashes are properly contained. Pet ashes are sterile after cremation.

Emotionally, some families find comfort in keeping their pet close. Others may eventually choose to scatter ashes.

There is no right or wrong choice — only what feels right for you.

Our pet urns can be placed in your home or garden—wherever your beloved pet loved to be most. There's no right or wrong way to display pet ashes—but VeloraPeace's artistically designed pet urns make it easier to keep them close.

Common places include:

• A living room shelf

• A bedroom nightstand

• A memorial corner with photos

• A quiet study space

Many families choose a visible place that feels peaceful and meaningful.

A handcrafted ceramic pet urn is often designed to blend naturally into the home rather than feel hidden or clinical.

Yes.

Cremated pet ashes are sterile and safe. They do not carry disease and do not pose a health risk when properly stored in a pet urn.

Yes.

Pet loss grief can be profound. For many people, losing a pet feels as painful — or more painful — than losing some people.

Your bond was daily, physical, and unconditional.

Grief has no deadline.

Be gentle with yourself.

Once your order is placed, you’ll be asked to upload clear photos of your pet.

Our artists carefully use these photos as reference to sculpt and paint a memorial that captures your pet’s unique features and overall likeness.

During the creation process, preview images will be shared so you can review important details such as posture, markings, and expression before final completion.

Once the design is approved, your memorial will be carefully finished and prepared for shipping.

Please note:

• Production time is typically 20–30 business days
• Revision requests may slightly extend the timeline

Every piece is individually handcrafted with great care and attention to detail.

When placing your order, you’ll be asked to provide:

• Your pet’s name (e.g., Bella)
• The years they shared life with you (e.g., 2015–2026)
• 3–5 clear photos of your pet from different angles

Our artists carefully study these photos to handcraft a piece that reflects your pet’s unique features and personality.

During the creation process, we will share preview images so you can review the design and request adjustments if needed.

Please note:
• Clear photos will help achieve the best possible result
• Revision requests may extend the production timeline

Each piece is created to capture a natural and meaningful likeness of your pet.

Yes! Every urn can be personalized with your pet’s name, dates, or a short message.

Choosing the right urn size depends mainly on your pet’s weight before cremation.

Pet Weight Reference

• Cats & small dogs: up to 20 lbs
• Medium dogs: 20–50 lbs
• Large dogs: 50–90 lbs
• Extra large dogs: 90+ lbs
  

Our urns are designed with extra internal space to safely accommodate ashes.

💡 Helpful Tip:

If you are unsure, always choose the larger size. A slightly larger urn ensures a comfortable fit and peace of mind.

You can refer to the size guide on each product page, or contact us with your pet’s weight and we’ll be happy to assist you.

Absolutely.

Our artists use your pet’s photos as a reference to create a hand-painted portrait that reflects their unique features and personality.

Because each piece is painted by hand, we do not aim for an exact replica. Instead, we focus on capturing a natural and meaningful likeness that feels recognizable and personal.

Please note:
Clear, high-quality photos will help us achieve the best possible result.

We recommend providing 3–5 clear photos of your pet.

For the best results, please include:

• A clear front view
• A side view
• Close-up photos that show facial details and markings

Photos taken in natural lighting and from different angles will help our artists better understand your pet’s features.

Clear, high-quality images will allow us to create a more natural and meaningful likeness.

Yes.

Before your piece is finalized, we will share preview photos of the sculpture or painted details. You’re welcome to request adjustments to elements such as posture, markings, and expression.

We’ll carefully refine the piece based on your feedback to help it feel natural and recognizable to you.

Please note:
Because each item is handcrafted, revision requests may extend the production timeline.

Our goal is to create a meaningful likeness that reflects your pet in a gentle and personal way, rather than an exact replica.

Yes, of course.

You’re welcome to request adjustments to details such as posture, markings, expression, and overall feel during the creation process.

We’ll do our best to refine the piece based on your feedback and make sure it feels right to you.

Please note:
Because each piece is handcrafted, multiple revision requests may extend the production timeline.

Our goal is not to create a perfect replica, but to capture a natural and meaningful likeness that reflects your pet in a gentle and recognizable way.

Common materials include:

• Ceramic

• Wood

• Metal

• Biodegradable urns

Ceramic pet urns are often chosen for:

• Durability

• Longevity

• Natural warmth

• Display quality

Unlike temporary materials, ceramic offers a sense of permanence — which many families find meaningful when honoring a lifelong companion.

Our urns are crafted from high-quality ceramic and finished with durable, kiln-fired pigments.

This combination allows each piece to be both sturdy and visually refined, with a smooth, lasting finish that holds its detail over time.

Each urn is carefully made by hand, combining durability with a warm, artistic feel suitable for everyday display.

Each urn is fully handcrafted and made to order.

• Production time: 20–30 business days

This includes sculpting, detailing, painting, and careful finishing.

After production is complete:

• Shipping time: 10–12 business days

Total estimated delivery time: 30–42 business days

Please note:
The timeline may vary slightly depending on design complexity and any revision requests during the process.

Many urns come with secure lids. Some families choose to add adhesive sealant for extra security.

If the urn will remain in a stable indoor space, sealing is often optional.

If you have young children or other pets at home, you may consider a more secure closure for peace of mind.

Yes, our urns are designed with secure sealing to help keep the contents safe and protected from everyday moisture.

Please note:
While the urns are well-sealed for normal indoor use, they are not intended to be fully waterproof or submerged in water.

For best preservation, we recommend keeping the urn in a dry, indoor environment.

Yes.

We can create matching urns for multiple pets, using coordinated designs, colors, or stylistic details to ensure they feel connected as a set.

Each piece is still customized individually to reflect the unique features of each pet, while maintaining a cohesive overall look.

If you have a specific vision in mind, feel free to share it with us—we’ll be happy to work with you.

Many families create a small pet memorial space in their home. Common places include bookshelves, bedside tables, living room shelves, or a quiet remembrance corner.

Yes, our urns come beautifully packaged, making them a heartfelt and respectful gift.

Yes. Our urns are designed for both dogs and cats and are available in multiple sizes to accommodate different pet weights.

Not at all! We can create custom urns for almost any animal. Our talented team of artists can personalize urns for rabbits, guinea pigs, birds, horses, and even fish.

Yes. Some families place small items such as collars, tags, or notes alongside the ashes.

Handcrafted ceramic pet urns involve:

• Individual sculpting

• Detailed hand painting

• Multiple approval stages

• Limited monthly production

They are not mass-produced.

For many families, the value is not just the container — but the care, personalization, and emotional presence it represents.

Use a soft cloth to gently wipe the surface; avoid water or harsh cleaning agents.

Yes, we ship worldwide.

Shipping is available to most countries, using trusted carriers such as UPS, FedEx, USPS, or DHL.

Please note:
• We do not ship to P.O. Box addresses
• A valid residential or business address is required
• Delivery availability may vary in certain remote or restricted regions

For more details, please refer to our Shipping Policy.

We work with trusted international carriers to ensure reliable delivery.

Our shipping partners include:

• UPS
• FedEx
• USPS
• DHL

The specific carrier will be selected based on your location and delivery efficiency.

We offer free shipping to most countries and regions.

In some remote or restricted areas, additional shipping fees may apply. If this happens, we will contact you before processing your order.

For full details, please refer to our Shipping Policy.

Shipping typically takes 10–12 business days, depending on the destination.

Please note:
Shipping time begins after production is completed.

During peak seasons or holidays, there may be slight delays due to carrier demand. We will continue to monitor your shipment and keep you updated as needed.

Yes.

We take great care in packaging and shipping every memorial, and all orders are handled through trusted delivery carriers.

In the rare event that your item arrives damaged or is lost during transit, please contact us within 7 days of delivery and we’ll do our best to help resolve the issue as quickly as possible.

To assist with shipping claims, we may request clear photos of the item and packaging.

Yes.

We can ship your order to a different country or directly to a recipient of your choice. Simply enter the correct shipping address at checkout.

Please note:
• We do not ship to P.O. Box addresses
• A valid residential or business address is required
• Delivery times may vary depending on the destination

If your order is intended as a gift or a surprise, feel free to let us know. We’ll do our best to ensure a smooth delivery experience.

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to follow your package through the carrier’s website.

Please note:
Tracking information will become available after your order has completed production and has been dispatched.

If you have any questions about your order status at any time, feel free to contact us:

📧 hello@velorapeace.com

Each urn is handcrafted and made to order.

• Production time: 20–30 business days

This includes sculpting, detailing, painting, and careful finishing to ensure quality and accuracy.

Please note:
The timeline may vary slightly depending on design complexity and any revision requests during the process.

Yes.

Every urn is carefully wrapped and packaged with protective cushioning to help ensure it arrives safely and securely.

We use reinforced outer packaging and protective materials throughout the shipping process to provide extra care during transit.

In the rare event that your memorial arrives damaged, please contact us within 7 days of delivery and we’ll do our best to assist you as quickly as possible.

What is your return and exchange policy?

We accept returns for eligible non-custom items within 10 days of delivery.

Because every memorial is handcrafted and often personalized, custom-made items are generally non-returnable once production has begun.

If your order arrives damaged, defective, or significantly different from the approved preview, please contact us within 7 days of delivery and we’ll do our best to help make things right.

For approved non-defective returns, customers are responsible for return shipping costs. Returned items must be unused and in original condition.

We do not charge any restocking fees.

For complete details, please refer to our Refund Policy.

If you have any questions or concerns, we’re always happy to help:

📧 hello@velorapeace.com

Lost or Damaged Items

Every memorial is carefully packaged using protective cushioning and reinforced outer packaging to help ensure it arrives safely.

While most orders arrive without issue, shipping damage can occasionally occur during transit.

If your item arrives damaged, please contact us within 7 days of delivery and include clear photos of:

• The outer packaging
• The internal packaging
• The damaged item

To help with shipping claims, we may also ask that you keep the original packaging materials until the issue has been resolved.

If the package was left unattended or you were unable to inspect it upon delivery, simply contact us as soon as possible and we’ll do our best to help.

Depending on the situation, we may arrange a replacement, repair assistance, or another appropriate solution.

How long does a refund take to process?

Once an approved return has been received and inspected, refunds are typically processed within 3–7 business days.

After the refund has been issued:

• PayPal refunds usually appear within a few business days
• Credit or debit card refunds may take approximately 7–14 business days, depending on your bank or payment provider

Please note that processing times may vary slightly depending on your payment method and financial institution.

For complete details, please refer to our Refund Policy.

Yes.

VeloraPeace is an independent handcrafted memorial studio specializing in custom pet urns and personalized remembrance pieces.

Every memorial is carefully created by hand using your pet’s photos and personalization details, and we proudly serve customers worldwide.

We believe pet memorials should feel personal, comforting, and meaningful — not mass-produced.

If you ever have questions before or after ordering, our team is always happy to help.

📧 hello@velorapeace.com

This is one of the most common concerns among grieving pet parents.

In the United States, reputable crematories use tracking systems, ID tags, and documented procedures to ensure that your pet’s ashes are handled individually during a private cremation.

If this question brings you anxiety, you can:

• Ask your veterinarian or crematory about their tracking process

• Request private cremation rather than communal cremation

• Ask if witnessing options are available

It is completely normal to want reassurance. Your pet deserves dignity — and so do you.

Private cremation means your pet is cremated individually, and you receive their ashes.

Communal cremation means multiple pets are cremated together, and ashes are not returned.

Most families who choose a personalized pet urn select private cremation so they can keep their pet’s ashes in a meaningful way.

In most U.S. locations, ashes are returned within 3–14 days.

The timeline may vary depending on the clinic or cremation provider. If you are planning a custom pet urn, it can be helpful to confirm timing in advance.

This is a deeply personal decision.

Some families:

• Keep all ashes in a pet urn

• Scatter ashes in a favorite park or yard

• Divide ashes among family members

• Keep a portion in a memorial keepsake

Grief does not follow a timeline. You can take your time before deciding.